Your Product Sucks (Or at least looks like it does)
We typically only talk about web technologies, and how to use them in order to build your brand, product etc. However there is an important aspect that too many of us overlook when bringing a product to market; how the hell does it look to the consumer?
Apple is notorious for discrete and sexy packaging that has drawn in buyers and changed our perception of the actual products inside. Apple does arguably make a quality product, but even if you disagree based on use of their devices your first impression is nearly almost always met with a “wow.. that looks cool”. It has even brought about videos of their product that are centered solely on the unboxing experience, which has since bled into other products but none garnish the number of views that Apple products do.
The sad part about the video above? It’s not even the fact that the guy opening the box is so taken back by the packaging, but the fact that this unboxing of a mouse has nearly 30k views! So what is the added value for Apple by putting more time and effort into a nifty package for this mouse? Think of all the people who sought out this video and then made a purchase (drives sales), talked about the mouse and it’s packaging (this blog post, discussions with friends) and even more importantly the customers perception of quality before ever actually using the device.
The consumer perception is everything when it comes to turning prospective customers into buyers and often times makes the difference between a products mediocre success and becoming an absolute start in the firms line up. So next time when you are putting together a physical product to add to your line, or creating a web service you need to remember that the presentation of the device is what does the selling. The quality of the product just continues your success… if no one ever buys it to start with it is hard for them to understand the quality.
This same principle is obviously applied to web development, if your website looks like crap but is rock solid; people are going to remember how it looked and be turned off without even realizing it. Having a clean web services that delivers on only a few key fundamentals is how you win the mind of consumers before they even consciously realize it. (Read more about the reptilian brain to find out about buying behaviors here and expect a follow up post this week)
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